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Upgrade 17.2.217.0 hot fix 1 to hot fix 2

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New Member
Posts: 2
Country: Belgium

Upgrade 17.2.217.0 hot fix 1 to hot fix 2

Hello,

 

I want to upgrade the latest hotfix for release 17 sp2 but i'm always baffled with following error:

"This update does apply to your version of Act..."

 

I'm downloading the executable from http://www.act.com/resources/downloads/act-pro-v17 

act17sp2hf2b.exe

 

My current version is specified below:

 

1.PNG

 

I already found a post about a registry key to check, but this isn't present on my machine.

Operating system is windows 2012 R2.

Anyone with a clue where to look?

 

Thanks.

Highlighted
Employee
Posts: 37
Country: United_Kingdom

Re: Upgrade 17.2.217.0 hot fix 1 to hot fix 2

Hi Syscom,

 

The link you have provided looks like it may be the US site downloads. 

 

Could you please check the link for V17.2 Hotfix 2 from this download site and attempt to apply it:-

 

http://cdn.updates.swiftpage.act.com/updates/act17sp2hf2b.exe

 

Regards,

 

 

Cam

Act! Support.


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.
Highlighted
New Member
Posts: 2
Country: Belgium

Re: Upgrade 17.2.217.0 hot fix 1 to hot fix 2

Hi,

 

thanks for the response but it the error stays the same after downloading the executable you mentioned.

 

2.PNG

Highlighted
Employee
Posts: 37
Country: United_Kingdom

Re: Upgrade 17.2.217.0 hot fix 1 to hot fix 2

Hi Syscom,

 

I have confirmed with the developers that the hot fixes were universal so I am not sure why it will not allow you to apply the hot-fix to your version.

 

Therefore I would recommend that you firstly backup your database(s) and then remove Act! from Programs and Features, and then reinstall using the install media from this download:-

 

http://cdn.act.dlm.swiftpage.com/3882/act_pro_172x217_uk_eu.exe

 

Regards,

 


Cam


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.
Highlighted
Nickel Elite Contributor
Posts: 988
Country: USA

Re: Upgrade 17.2.217.0 hot fix 1 to hot fix 2

looks like you only need the hotfix2.  i would not uninstall and reinstall act over this.

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