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Updating Templates 20.1

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Astute Commentator
Posts: 12
Country: Australia

Updating Templates 20.1

Hi All,

 

When I attempt to rename the current Template.ADT file, its locked (in default template location)

 

Troubleshooting

 

1. had all users log off server attempted to rename = Error locked by user.

2. stop all Act services attempt to rename = Error locked by user.

3. Reboot server > stop all act services = Error locked by user.

 

I am sure i have had the ability to do this in the past. Any further suggestions?

 

Details

 

Act 20.1

Windows 2016

Office 2016.

 

All suggestions are greatly appreciated. 

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Astute Commentator
Posts: 12
Country: Australia

Re: Updating Templates 20.1

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Silver Contributor
Posts: 2,015
Country: United_Kingdom

Re: Updating Templates 20.1

Rather than try to rename why not save as and if that works delete the original.

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Astute Commentator
Posts: 12
Country: Australia

Re: Updating Templates 20.1

Hi ch1p - I should have mentioned. I have attempted that too & get the "this document is locked" error.
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Silver Contributor
Posts: 2,015
Country: United_Kingdom

Re: Updating Templates 20.1

[ Edited ]

You could try the following -

 

Without ACT being activated -

 

Use windows explorer to browse to the folder and try to rename.

 

If that does not work could be permissions problem. Try this -

 

Browse to the template through windows explorer and right click on it. Select properties, If it shows read only un-tick.

 

Now select security, Edit, Add, Type Everyone, OK, Tick Full Control, Apply, Ok, and OK again.

 

Now try renaming.