08-02-2012 10:03 AM
A client of ours is using Act 2010 and we are having issues with saving newly created contacts, attaching them to companies and generally finding these contacts through the search. I clicked on the help button and checked for updates. There is an update that needs to be downloaded. My question is where do I do these updates? Do I do the update on each pc running the act client or do this on the server where act resides. And if anyone has any suggestions on why contacts and new opportunities are not saving it would be greatly appreciated.
08-02-2012 10:33 AM
For ACT! 2010, thelatest build was 12.1 + Hotfix 5 as per this ACT! Knowledge Base article -
You should apply to the server first, then every machine sharing the database - LAN or sync
As to finding new contacts ... you might try running a Database Maindenance (Reindex) in ACT! or the repair options in ACTDIAG