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Update killed Act

Copper Contributor
Posts: 22
Country: United States

Update killed Act

I just installed an update for my ACT 2009 on a Vista machine and now Act won't open.  Just tells me Act! by Sage has stopped working.
Moderator
Posts: 4,395
Country: USA

Re: Update killed Act

Did you receive any errors during the install of the update?  Try going to C:\Program Files\ACT\ACT for Windows and run MachineConfigUpdater.exe.  You will see a box quickly come up and disappear.  Attempt to open ACT! after that. You can also try disabling UAC and antivirus software .

 

If it still fails, I have sent you a PM with the full 11.1 install link.  Uninstall your current version and install from the download.

 

How to Disable User Account Control (UAC) in Windows Vista®

Copper Contributor
Posts: 22
Country: United States

Re: Update killed Act

Thanks for the quick response.

 

UAC is off and I turned off the virus software.  Ran Machineconfigupdater.exe and ACT still wouldn't start.  I then tried to uninstall and got "Error 1603 Fatal error during install".

 

Program won't uninstall.

Moderator
Posts: 4,395
Country: USA

Re: Update killed Act

Run the ACT! Uninstaller utilty to remove ACT!, restart the computer and install using the download I sent you.

 

How to Use the ACT! Uninstaller.exe file