Up grading to latest service pack: error

[McGnity]

Hi,

I am trying to up grade to latest service pack but have problems.

I have tried to download US and Canadian languages. Both with erros.

At this time I did not up graded nor can open my database as ACT is not runnig (When I tried I get the message "ACT! by Sage stopped working").

When I run ACTDiag I have following information "Server Collation: Latin1_General_CI_AS (among others).

I have also tried to upgrade from ACT interface (when it was working) which should download and install correct version. It has downloaded and started to install but stopped.

What I have to do to fix it?

[McGnity · Accepted solution]

Hello David,

This is just to inform you that process you suggested produced good results.

I needed to unistall previous version (11.0) using ACT! unistaller (remove from Windows control panel did not worked out).

After that an "normal" and painless installation of version 11.1.

Database conversion runned flat and I am back to work with new service pack.

Thank you.

[McGnity]

Hi,

For those watching to this topic and wondering what has being done to solve the problem I have to tell that my best move till now was to go back to the restore point created before attempt to install ACT service pack 11.1

I also would like to suggest all those dealing to installation to create a system restore point before.

I hope most of you will not face similar problem as I believe problem is related to localization problems (language, etc) and I live in Brazil. But, yes, I tried to change to a different regional setting withouth succes.

By now I am working with version 11.0

Hope Sage solve problem and allow me to install new version.

I would like to know if suggestions I made in past are there.

Chears.

[dlunceford]

All of your issues stemmed from the initial failed install.  Instead of applying just the update, you can install from the full 11.1 install.  I have sent you a PM with a download link for the full 11.1 install.

[McGnity · Accepted solution]

Hello David,

This is just to inform you that process you suggested produced good results.

I needed to unistall previous version (11.0) using ACT! unistaller (remove from Windows control panel did not worked out).

After that an "normal" and painless installation of version 11.1.

Database conversion runned flat and I am back to work with new service pack.

Thank you.