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Up grading from 2009 to 2010

Copper Elite Contributor
Posts: 158
Country: Brazil

Up grading from 2009 to 2010

Hi,

I installed ACT 2010. It ´s running and let me tell you that transition (installation) was far easier than previous versions.

I can open demo database. It is OK!

I can create new databases. It is OK!

I can even open some small databases I have create in ACT 2009 in the past....

I can edit layouts. Save with a new name. Select. 

But the main database I use I can open and see only "task list". All other screens I can not open.

ACT says..ACT has encountered an error..Please shutdown the application.

I am convinced that the problem is with this database for which I have back up in version 2009.

I believe I will need service to repair and I understand costs may be involved.

What shall I do ?

 

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Up grading from 2009 to 2010

I have also used Actdiag to check, repair, reindex, rebuild database schema all without success.

I suspect that, as in the past I tried and add-on to add new tables to this database, this table can not be handle when converting from 2009 to 2010.

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Up grading from 2009 to 2010

Can you try using the default layouts... I've found some layouts cause problems when converted
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Up grading from 2009 to 2010

Hello Mike,

Thanks for answering...

When I first try to select any layout in dropdown there is none there. If I edit "current" (even if I can´t see it) and close edition without saving then I can select all layouts.

But even if I select stantard ones I can not see contacts detail or list view.

The only view I can see is "task list" but from there I can not navigate to any other view. 

The error I get is "ACT has encountered and erros. Please shutdown the application".

 

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Up grading from 2009 to 2010

Just to inform that I sent database file to dbrepair.act@sage.com for service.

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE