06-20-2009 12:42 PM
I recently upgraded my PC to a Vista 64-bit system and did not know that ACT! would not operate on a 64 bit platform. I unstalled the program, but continue to receive the following message(s) when I load Outlook:
"The Add-in "ACT! Extensions" (C:\windows\system32\Act9Ext.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an updateor uninstall the add-in.
"The Add-in "ACT! Extensions" (C:\Program Files(x86)\ACT\Act for Windows\Redemption.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an updateor uninstall the add-in.
I believe this may be a registry issue, but do not know how to correct it. Neither of these files resides on my PC and the Add-ins are not listed in Outlook.
Can anyone direct me as to how these error messages can be rectified?
06-22-2009 11:23 AM - edited 06-22-2009 11:23 AM
Try rebuilding extend.dat
1. Quit all programs.
2. On the Windows Taskbar, click Start and then Find and Files or Folders.
3. In the Named box, type extend.dat
4. In the Look in list, click to select your hard drive.
5. Click to select Include subfolders and click Find Now.
6. In the Name list, right-click on the file Extend.dat and on the shortcut menu, click Rename to rename the file to Extend.old.
7. Restart Outlook. Restarting Outlook recreates a new Extend.dat file.
06-23-2009 06:41 AM
No, it should still be there. Try these steps instead.
- Close Outlook.
- Open any folder and click Organize.
- Select Folders and Search Options and then the View tab.
- Enable Show Hidden Files and Folders.
- Browse to C:\Users\<username>\App Data\Local\Microsoft\Outlook
- Rename extend.dat
- Open Outlook.
06-23-2009 07:05 AM
I followd the steps and one of the error messages continues to appear:
"The Add-in "ACT! Extensions" (C:\windows\system32\Act9Ext.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an updateor uninstall the add-in".
Is there another file that nees to be modified?
10-27-2009 08:38 AM
I'm sorry that no one has gotten back to you on this issue. When I have seen this, usually it can be fixed by doing a couple of things in Outlook. Even though the .dll file might be gone, Outlook still thinks it is there and is trying to access it:
- In Outlook 2007, go to Help/Privacy Options, then click Add-ins on the left
- Go to the bottom of the screen, choose COM Add-ins in the Manage box and click Go
- In the list of available add-ins, uncheck any ACT! add-ins you see listed as well as Redemption.dll (if present), then click OK
- Go back to Help/Privacy Options/Add-ins and change the value in the Manage field to Exchange Client Extensions
- Uncheck any ACT! add-ins and Redemption.dll you see as well, then click OK
- Go to Help/Office Diagnostics and run this utility
- Close and re-open Outlook
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.