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Uninstall ACT 16

Copper Contributor
Posts: 120
Country: USA

Uninstall ACT 16

I am going to uninstall ACT16 and try to reinstal. I read somewhere about not using the CD to unistall but using another program, however the only one I saw is for ACT 2012 or ACT2011. What's the best way to Uninstall?  I have a remote DB and all my files. Will those remain intact?

 

The reason to uninstall is i have not been able to Sync successfully with Outlook or send emails for 2 days with no indication of what is causing it and no idea how to repair. I have tried numerous solutions with no success. I have never had a problem with Outlook sync for 2 years including ACT16 but for some strange reason this just happened over the past 2 days with no warning. I posted another thread on the topic with more detail

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Uninstall ACT 16

Rarely is an uninstall/reinstall the right way to fix an issue
Especially as Outlook issues are often with Outlook, not Act!

Do you have a good, current backup (both Publisher and Remotes)?
This should be automated with the scheduler as per:
http://blog.glcomputing.com.au/2012/12/taking-your-act-on-holiday.html

Copper Contributor
Posts: 120
Country: USA

Re: Uninstall ACT 16

I have scheduler set up to back-up. I noticed there is not a way for Admin to Sync the Remote, only the other way around? Is there a way to set the Remote to auto-sync?

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Uninstall ACT 16

Yes - In the Remote use the Scheduler to do this.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org