12-03-2013 10:19 PM
I am going to uninstall ACT16 and try to reinstal. I read somewhere about not using the CD to unistall but using another program, however the only one I saw is for ACT 2012 or ACT2011. What's the best way to Uninstall? I have a remote DB and all my files. Will those remain intact?
The reason to uninstall is i have not been able to Sync successfully with Outlook or send emails for 2 days with no indication of what is causing it and no idea how to repair. I have tried numerous solutions with no success. I have never had a problem with Outlook sync for 2 years including ACT16 but for some strange reason this just happened over the past 2 days with no warning. I posted another thread on the topic with more detail
12-08-2013 06:01 AM
Rarely is an uninstall/reinstall the right way to fix an issue
Especially as Outlook issues are often with Outlook, not Act!
Do you have a good, current backup (both Publisher and Remotes)?
This should be automated with the scheduler as per: