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Understanding backups

Tuned Listener
Posts: 42
Country: USA

Understanding backups

If I backup without attachments, will all histories be saved, and thus when I import, the history will show all of the emails that we have sends, or do I have to back up  with attachments?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Understanding backups

For emails, it depends on how you are attaching them.  If you use the 'Subject, Text, and all Attachments' option, the history item is recorded with an attachment for the email message.  If 'Include Attachments' is not selected, that attachment will not be included in the backup.

 

A restored copy of that backup would have the history item show on the History tab, but clicking on the attachment would give a failed message (basically file not found).

 

Unless you have an issue with available space for creating the backup, it is recommended to 'Include Attachments'.

Greg Martin
Sage