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Unable to send to groups in ACT 9.0

New Member
Posts: 7
Country: USA

Unable to send to groups in ACT 9.0

I was able to send to groups and now I get the following error message when just clicking on the Act email:
 
Act.UI.EmailConnectorInitializeExecption: Error - The E-Mail program is not available System.Runtime.InteropServices.COMException (Ox800040154): Retrieving the COM class factory for component with CLSID ...............................Failed due to error 80040154.
 
It goes on to say:  Act.UI.Email.EmailConnector.GetConnection(Boolean fRetry)
 
The PC has been rebooted, turned off/on, Act email is setup,  there is no problem with Outlook.  I have no clue why this all of a sudden happened.  Does anyone know what this means and how to fix it?
Nickel Super Contributor
Posts: 584
Country: USA

Re: Unable to send to groups in ACT 9.0

Take a look at this kb:

Error: "Act.Ui.EmailConectionINitilizeException Error The email program is not available --> system. Runtime.InteropServices.ComException. Retrieving the COM class factory for components with CLSID failed due to the following:"

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=20567