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Unable to reinstall ACT! 2011

New Member
Posts: 6
Country: United States

Unable to reinstall ACT! 2011

[ Edited ]

I am in unable to reinstall Act 2011.  I changed hard drives and I am reinstalling Act 2011 fresh onto a Windows 7 64 bit laptop.

 

I installed Act 2011 first from the installation disk successfully.  I then went to apply ACTPro2011SP1_US_Update_HF1.exe and it said an earlier version of Act was detected which must be uninstalled.  No other Act installation exists as this is a brand new hard drive.  If I uninstall Act 2011, and attempt to install ACTPro2011SP1_US_Update_HF1.exe, it will say it is missing Act 2011 so cannot update.  Its a circular.

 

Please advise asap how I can get this installed asap up to the current version of 2011, which appears to be hotfix 6.

 

[Edit: subject line changed to match topic]

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to reinstall ACT! 2011

Within ACT! > go to the Help > About ACT! option. What is the version listed there (version and build number)?
Greg Martin
Sage
New Member
Posts: 6
Country: United States

Re: Unable to reinstall ACT! 2011

[ Edited ]

gmartin wrote:
Within ACT! > go to the Help > About ACT! option. What is the version listed there (version and build number)?

Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2

 

I have tried applying HF4, HF6 and even donwgrading to HF1 to get this working.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to reinstall ACT! 2011

You are attempting to apply a 'Service Pack 1' (SP1) Hot Fix; however, you have the pre-SP1 version of Sage ACT! 2011 installed.  You will need to apply the SP 1 update before applying the Hot Fix.  Here is an article with information: KB Article 27440

 

Once updated to SP1, you can apply the Hot Fix.

Greg Martin
Sage
New Member
Posts: 6
Country: United States

Re: Unable to reinstall ACT! 2011

[ Edited ]

I have tried applying that SP1 update and continue to get the message below with all attempted patches, including the SP1 update which I just tried reapplying.  I also just tried uninstalling Act 2011, reinstalling, and applying the SP1 update.  I still received the error message below on all attemps.   This is a brand new installation of Windows 7 on a brand new hard drive with no other issues.

 

Isn't there a current installable version available that doesn't require all this?  This install process is really biting into my productivity and is unnecessarily frustrating.

 

 

Capture.PNG

 

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to reinstall ACT! 2011

Please see your Private Notes

Greg Martin
Sage