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Unable to register ACT V20 after downloading trial

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Unable to register ACT V20 after downloading trial

Yup ... There are three downloads - Pro, Premium and Premium Web.
You would have probably need to use ActDIAG to downgrade the database to Pro
New Member
Posts: 11
Country: USA

Re: Unable to register ACT V20 after downloading trial

Mike,

 

My problem isn't exactly this.  I have a licence  for v21 and it is active.  I have now installed on a new computer and am trying to register.  I am running as Administrator.

 

Problem: The field for country code will not allow me to enter a value.  Previously I had this problem on W7 or W10 (can't remember) and I was advised to apply act2100update5.  That solved it then

 

Now I am trying to install on Windows server 2016.  I tried applying the update but it refused with the message that "the update does not apply to this version of ACT"

 

Please help.

 

Thanks.

 

Platinum Elite Contributor
Posts: 6,853
Country: USA

Re: Unable to register ACT V20 after downloading trial

Click in the country field and then use the down arrow to go through the list of countries. Of course the list is alphabetic.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 11
Country: USA

Unable to select a country in order to register v21 on Win 2016

Hi Roy,

 

The problem is that I can't make it show the dropdown and I can't type in the first few letters.  The field is non-responsive.

 

As I said I am running as Admin.

I tried applying the update that was recommended on a previous occasion when I encountered this.

 

This would probably all be moot if I could enter my licence number somewhere, but I can't find a form that permits that.

 

Thanks for your response.

New Member
Posts: 11
Country: USA

Re: Unable to register ACT V20 after downloading trial

Mike and Roy,

 

I had to apply update 7 and then I could successfully enter all of data on the registration form.

 

Regards.