12-08-2013 10:40 AM
I hope I am posting in the correct place.
I am using ACT! by Sage 2010 Version 12.0.409.0, Hotfix 4, and Windows Vista.
For some reason I am unable to print my labels although I have had no previous problem in printing labels.
When I get ready to print, I get a message that says “No Printers are installed” I have printed labels before with the same printer and had no trouble doing so. But now, how do I let ACT know that I have a printer installed?
I have tried to print from the preview page which showed my labels OK, but when I tried to print from the preview page I get an error message that says “Handle 0 is not valid”. I don’t understand this message.
Can anyone help me to get back my ACT restored so that it will print my labels? Many Thank for your help.
12-12-2013 05:47 AM
While I"m not an engineer, this is what I have done in the past:
Option 1. Make sure the print drivers are all up to date and retest.
Option 2. un-install the print drivers, reboot , then re-install the printer again.
Option 3. un-install ACT and re-install
Generally options 1 or 2 have solved the same problem in the past for me.