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Unable to open data base.

DWC
New Member
Posts: 2
Country: USA

Unable to open data base.

I know the user name and password but the the data base still will not open. 

Message reports: could not access.  data is on local machine.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Unable to open data base.

Hello DWC,
Welcome to the Sage ACT! User Community. If the error is "the database (database name) could not be accessed...", then please see the following Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

DWC
New Member
Posts: 2
Country: USA

Re: Unable to open data base.

This did not work!   My local  tech support consultant, said to call ACT!  but I could not get through on the phone.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Unable to open data base.

[ Edited ]

The cause stated in that article is generally the most common one for that error, but there are several other possible causes. Please see this Knowledgebase article for more information:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.