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Unable to import saved email in ACT 6.0 to upgraded ACT 11.0

New Member
Posts: 1
Country: Canada

Unable to import saved email in ACT 6.0 to upgraded ACT 11.0

I recently purchased a copy of ACT 11.0, and I'm trying to integrate my previous ACT 6.0 databases.  I successfully imported all my contacts and their information-unfortunately the attached email messages did not importSmiley Sad

 

When I select the saved "zip file" associated with my ACT 6.0 database, it says there is no email saved there.  However, when I open the actual contents of my zip file, all of the email shows up as individual files that are in this type of name format: "AABMUYOJ"  The files will actually open up with ACT 11.0, but I would like to reattach them to my contacts.  Please help!

Moderator
Posts: 4,395
Country: USA

Re: Unable to import saved email in ACT 6.0 to upgraded ACT 11.0

Is the ZIP file a backup of your 6.0 database?  Install ACT! 6.0 is if isn't already and restore the backup.  Ensure that you can open the attachments in 6.0 then reconvert the database.

 

How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2009 (11.0)