Community
Showing results for 
Search instead for 
Do you mean 
Reply

Unable to import companies from excel or csv

Copper Super Contributor
Posts: 30
Country: USA

Unable to import companies from excel or csv

[ Edited ]

I have ACT Premium 2012 14.1.108 Hot Fix 4. I'm able to go through all the import steps, custom import with previous loaded mapping file. Double checked mapping. Preview successful as I scroll through each row. I see the "Preparing to import box." Then it goes directly to Import Complete. When I click view import log, no errors appear and just a message saying "Sage ACT! did not encounter any errors merging records". Yet no companies were imported. I never had problems importing before. The only thing I could think of is I recently checked out Sage email marketing which asked to do something to my DB, which I agreed to. Not sure if those changes could have caused this issue.

Copper Super Contributor
Posts: 30
Country: USA

Re: Unable to import companies from excel or csv

Looks like after I rebooted my computer, problem was resolved. Weird.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Unable to import companies from excel or csv

That is odd, but glad to hear it is now working. Thank you for the update!

Greg Martin
Sage