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Unable to delete a history

New Member
Posts: 2
Country: United States

Unable to delete a history

I have always attached a Word.doc to the history of a contact to keep my notes.  I find this better than the ACT notes since I can copy charts and pictures into the Word.doc.

 

After upgrading from ACT 6 to ACT 2009, I started noticing the ACT file getting bigger and bigger.  I finally realized by attaching files that the files are actually ATTACHED to ACT.  (I don't think ACT 6 did that).  I see my other option is to LINK to the file.

 

So now I want to start deleting the attachments and start making them links. 

 

But ACT gives me an error response 'Unable to delete a history'. 

 

I looked at the HELP screens and it says to delete an attachment just the way I am doing it.

 

I've looked at PREFERENCES and don't see a way to 'allow' me to detele.  Perhaps there is a PERMISSION somewhere I don't know how to update.

 

This is ACT 2009, single user license.  I am the admin and user.  It is on Vista 64bit.

 

It is probably an easy fix, I'm just not seeing any.  Can anyone help?

New Member
Posts: 2
Country: United States

Re: Unable to delete a history

Adding to my post above -

 

A week or so ago I installed the service pak.  I'm vaguely thinking I could delete a history before the service pak install.  Maybe that is part of the issue?