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Unable to create icon

Tuned Listener
Posts: 18
Country: United States

Unable to create icon

I am getting the error message "unable to create icon" every time I start up my Act 2008.  After I click OK the program opens.

 

This started happening after I was working on syncing my contacts with outlook or my blackberry, I'm not sure.

 

How can I get rid of this?

 

Thanks.

Moderator
Posts: 4,395
Country: USA

Re: Unable to create icon

Did you install any addons during that time?
Tuned Listener
Posts: 18
Country: United States

Re: Unable to create icon

Add ons to Act! ?  No.  I previously had added act4advisors but have not had the current problem until now.
Moderator
Posts: 4,395
Country: USA

Re: Unable to create icon

Try rebuilding user preferences.

 

1.  Close ACT!.

2.  Go to Start and select Run

3.  Type %appdata% and click Ok.

4.  Open the ACT folder and rename ACT for Windows <version>

5.  Open ACT!

 

Tuned Listener
Posts: 18
Country: United States

Re: Unable to create icon

I did this and after I cliked OK the Application Data window popped up.

 

I opened the Act folder and tried to rename "Act for Windows 10" to "Act for Windows 10rev" and it would not allow it.

 

Am I misunderstanding you?

Moderator
Posts: 4,395
Country: USA

Re: Unable to create icon

There is an ACT! process still accessing the ACT for Windows folder. 

 

- Close ACT!

- Open Task Manager (Ctrl+Shift+Esc)

- Select Process tab.

- End process on Act.Outlook.Service.exe

- Attempt to rename the folder.

Tuned Listener
Posts: 18
Country: United States

Re: Unable to create icon

David, I did as you recommended and was able to rename the file.  When I reopened Act the icon error was gone, but when I closed out the program and reopened again it is back.

 

I am thinking of uninstalling Act and then re-installing, what do you think about doing this?

 

Thanks for your help.

 

Moderator
Posts: 4,395
Country: USA

Re: Unable to create icon

Not yet, we may be able to resolve this without reinstalling.  Can you give me a list of the files in the Plugins and Tools folder?  You can find the folders in the install directory (default: C:\Program Files\ACT\ACT for Windows).
Tuned Listener
Posts: 18
Country: United States

Re: Unable to create icon

David, here is what is located in Plugins and Tools
 

 

Act.Devices.UI.Plugin.dll

Act.Interop.SHDocVw.dll

Act.Survey.Plugin.dll

Act.UI.InternetExplorer.Plugins.AttachFile.dll

Act.UI.InternetServices.Plugins.dll

Activator.Activator3Import

Activator.Controls.dll

Activator.Core.Communication.dll

Activator.Core.dll

Activator.Core.Errors.dll

Activator.Core.Xml.dll

Activator.IAN.dll

Activator.InteractiveLandingPages.dll

Activator.Interface.dll

Activator.Item.dll

Activator.Plugins.Plugin.dll

Activator.Plugins.Resources.dll

Activator.Reports.dll

Activator.SwiftPage.dll

Activator.Trickler.dll

Activator.UI.dll

ACTSPE2005.dll

Attachfile

AxInterop.SHDocVw.dll

DistParms

HIE4Plugin.dll

HIEGAC

Interop.CDO.dll

Interop.LinkDataWrapperLib.dll

Interop.SHDocVw.dll

Interop.SoftComplex.dll

Interop.StdVCL.DLL

Keyoti.RapidSpell.NET2.TXSupportv14.dll

Keyoti.RapidSpellMDict.dll

LinkDataWrapper.dll

OR4Plugin.dll

stdvcl40.dll

Template.config

 

Tools files:

 

A4ALayoutTab.dll

AdvisorPrefMailButton.dll

 

Moderator
Posts: 4,395
Country: USA

Re: Unable to create icon

Move the following files out of the Plugins and Tools folder.  Then open ACT! to see if you get the same error.

 

Activator.Activator3Import

Activator.Controls.dll

Activator.Core.Communication.dll

Activator.Core.dll

Activator.Core.Errors.dll

Activator.Core.Xml.dll

Activator.IAN.dll

Activator.InteractiveLandingPages.dll

Activator.Interface.dll

Activator.Item.dll

Activator.Plugins.Plugin.dll

Activator.Plugins.Resources.dll

Activator.Reports.dll

Activator.SwiftPage.dll

Activator.Trickler.dll

Activator.UI.dll

ACTSPE2005.dll

AxInterop.SHDocVw.dll

DistParms

HIE4Plugin.dll

HIEGAC

Interop.SoftComplex.dll

Interop.StdVCL.DLL

Keyoti.RapidSpell.NET2.TXSupportv14.dll

Keyoti.RapidSpellMDict.dll

OR4Plugin.dll

stdvcl40.dll

Template.config

 

A4ALayoutTab.dll

AdvisorPrefMailButton.dll