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Unable to connect ACT! 2011 and Office 2010

New Member
Posts: 3
Country: USA

Unable to connect ACT! 2011 and Office 2010

[ Edited ]
Windows 7, Ofdfice 2010, Act 2011
I've manuall been able to rebuild all connections except one.
There is no act add-in available in the list in outlook.
I've tried all the fixes,  inluding copying Act9AB32.dll and Act9Ext.dll to the system 32 file.
I can't fix what does not exist and can't seem to create.
The add-in is just not available-it's not listed in the outlook add-in registry list either.
This should be easy-help.

[Edit: Subject line updated to reflect topic]
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Unable to connect ACT! 2011 and Office 2010

Hello Frank,
You will not see those .dll files in ACT! 2011, as they are no longer for the integration in this version. Are you receiving an error when you try to add the ACT! address book to Outlook? Or an ACT! error when you open Outlook?

You may want to look at the bottom two sections regarding the ad-in and macro security in the following Knowledgebase article:

If the add-in simply does not exist in Outlook, then you will need to uninstall and reinstall ACT!.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.