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Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

Copper Contributor
Posts: 56
Country: USA

Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

This is not the 1st time I have posted this issue. I lost the ability to use an email template (I use Outlook 2010 as my default email client, Microsoft Office Professional 2010, Version 140.7116.5000) to send a form letter to selected contacts from ACT (Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2).

 

I am running Windows 7 Professional, with SP1.

 

When I attempt to use a template (any template) my command sequence is:

Select Contacts

Go to Write menu

choose Emaik Message (from template)

select template

I then see a message box that says "Merging Record(s)

Then I see an error messgae which says:

 

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface

type 'Redemption.SafeMailItem'. This operation failed because the 

QuerInterface call on the COM component for the interface with IID

'{0A95BE2D-1543-46BE-AD6D-18653034BF87}' failed die to the following error:

Error loading type library/DLL. (Exception from HRESULT:0x80029C4A

(TYPE_E_CANTLOADLIBRARY)).

 

I have tried other "remedies" like;

 

CMD

Go to my ACT  directorty (64 bit versionb)

regserv a .dll file

 

That solution did not work.

 

Is their any solution to this annoying problem, which has worked for any one out their?

Copper Elite Contributor
Posts: 231
Country: Germany

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

Hi harold,

 

the only clean solution that i am aware of is,

 

uninstall act

uninstall office

install office (make sure that you install all possible updates provided by microsoft)

install act. + latest patch.

 

that works in 99% of all cases.

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

[ Edited ]

This should fix your issue  http://kb.swiftpage.com/app/answers/detail/a_id/25717/kw/Unable%20to%20cast%20COM%20object%20of%20ty... -

 

But since you mentioned that it did not resolve,

To be clear, What is your os? 64 or 32 bit?

How old is your pc?  Do you have at least 2.1 gig cpu and 4+ gig of Ram?

 

Manually check for windows updates.

then, you should be on service pak1 hotfix 6,

so download and install it from http://act.com/support/downloads/sage-act-pro-2011/  

cheers - FSB Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 56
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

I am suprised that you did not include, as part of your solution, a recommendation to purchasing a new computer.

Copper Contributor
Posts: 56
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

My PC is running Windows 7 Pro 64 bit with SP 1 and fully up to date with all updates installed

I have 6 GB of RAM

My PC is a Tosihiba Satellite 7775D

My Processor is an AMD A6-3400M with Radeon with HD Graphics 1.4 GHz

 

When I check for ACT updates (then, you should be on service pak1 hotfix 6,) my system tells me I have the latest version of ACT. When I tried to install pak1 hotfix 6 (http://act.com/support/downloads/sage-act-pro-2011/ ) my system tells me that this is not an appropriate update for my version of ACT (Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2).

 

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

[ Edited ]

I should have been more clear. Do Not use your ACT! 2011 Pro to check for software updates. It does Not work. Smiley Happy

Do these sort of software update checks by going to the act website download center.

It sounds like then you attempted to Manually download/install service pack 1 / hotfix6 for your act2011 pro but you received a specific error message? The answer to that issue will be found here. http://kb.swiftpage.com/app/answers/list/kw/not%20an%20appropriate%20update%20for%20my%20version%20o...

 

This is the servicepack1/hotfix6 file you should be installing

12/16/2011Sage ACT! 2011 SP1
Hot Fix 6
ACT2011SP1HF6.exe34100 KB

PS: I am concerned that you may not have enough cpu(1.4ghz) ? Plenty of RAM.

Hope that helps- Cheers - FSB

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 56
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

This is a real issue for me! But it seems that the solution is guess work for anyone out there who is offering a "solution".

 

Sometimes it is better not to guess at something, and offer it up as a real solution.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

[ Edited ]

If you wont respond to my efforts to assist you with professional replys and acknowledge that you have tried my suggestions for a real solution, then you are on your own here. My first response to your need yielded your sarcasm. You are lucky I responded with a 2nd attempt to assist you for free.

http://community.act.com/t5/Act/PLEASE-READ-THIS-BEFORE-YOU-MAKE-A-NEW-POST/td-p/233496

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Elite Contributor
Posts: 219
Country: Canada

Re: Unable to cast COM...Redemption.SafeMailitemClass...QueryInterface call on the COM

Regarding the software, I think you need to install the SP1 (with Hotfix 1) update first, then you will be able to apply the Hotfix 6 patch. Hope this helps.

Mark Rogers
Act! v16 HF5, Office 365 SBP