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Unable to backup ACT database. Error Message please help!

Copper Contributor
Posts: 48
Country: USA

Unable to backup ACT database. Error Message please help!

[ Edited ]

I am running ACT! by Sage 2008  on a pc running vista 32 bit.

 

the backup feature is not working anymore. I get the following error message

 

 

the following error occurred during backup.  the backup was cancelled.

cannot open backup device 'C:\users\xxxxxxx. Operating system error 5 (Access is denied.)

BACKUP DATABASE is terminating abnormally.
PRC_MAINT_BACKUPDB:ERROR EXECUTING DATABASE BACKUP STATEMENT.

 

I have admin privileges so I am not sure what is causing the error.  I noticed when I select backup the filename has an extra zip.zip extension.  i.e.  filename.ZIP.zip   I removed the extra zip but still having issues.  I tried doing a database repair also. 

 

can you help?

Message Edited by GREATDEALS_007 on 04-05-2009 08:31 AM
Moderator
Posts: 4,395
Country: USA

Re: Unable to backup ACT database. Error Message please help!

Try running ACT! as administrator or disable UAC.

 

Run ACT! As the Administrator

  1. Right-click on the ACT! Icon and select Run as administrator.

 

Disable User Account Control (UAC) 

How to Disable User Account Control (UAC) in Windows Vista®

 

If that doesn't work, then it could be an issue with the path reaching max length.  Create a folder off the root of C and move your database there.  Then try to create the backup.

How to Move an ACT! by Sage Database Without Doing a Backup and Restore