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Unable to attach to history

New Member
Posts: 2
Country: USA

Unable to attach to history

I have two business machines running windows 7 and Act Pro 2013. I have two user licenses for myself and my office manager. On the machine where our database is stored, I have no problems attaching letters into a contact history. From my office manager's machine, I can attach notes but not anything into the history or documents. I think have the database shared correctly. I went to tools>Adman> and checked allow notes editing, allow history editing, Allow history creation, Allow files to be attached, Allow email messages are all checked. I am hoping someone can help!

Copper Elite Contributor
Posts: 514
Country: USA

Re: Unable to attach to history

do you receive an error when you try to attach a document?  If so, what does it say?

Mark Hammer
ACT! Fanatic
New Member
Posts: 2
Country: USA

Re: Unable to attach to history

I get a small error message that has a Red X in the corner and it says " unable to attach to history" that is it...

Copper Elite Contributor
Posts: 514
Country: USA

Re: Unable to attach to history

check permissions to the ACT folders make sure everyone has full permissions.

 

You should be able to browse outside of Act! to the folder, see if you can create a txt document.  Then delete it.

Mark Hammer
ACT! Fanatic