09-29-2008 02:35 PM
I hope someone out there has an idea on this one. I send and receive a lot of email that has digital signatures attached (primarily ECA/PKI certificates). For some reason, email that has been digitally signed will not attach to the ACT 2008 database from MS Outlook 2003.
I have tried it on both outbound and inbound email to no avail. I can still attach emails that I receive that do not have a digital signature.
Any good ideas?
05-08-2009 08:07 AM
07-10-2009 08:57 AM
12-10-2009 11:24 AM
04-21-2010 10:16 AM
Just today I had a user who was unable to attach an email to ACT history. Got the message "Object reference not set to an instance of an object".
After trying several things, we contacted ACT support. Then after 45 minutes of trying several things, the user mentioned that the email was digitally
signed! By forwarding the message to the user, (which stripped out the digital signature), the email could be attached to ACT history. The ACT support
person I spoke to was going to pass this on. Maybe someday this workaround will get into the knowledge base to at least help when receiving digitally
signed emails. At least this will be in the forum for someone to find.