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Unable to add members to Groups

New Member
Posts: 33
Country: USA

Unable to add members to Groups

Had to replace my hard drive recently.  Reloaded ACT!  Restored from an old backup file.  Now, for some reason, I am unable to add static members to Groups.  I can move the name over and it shows in the list, but, when I go back to the Group, the names are not added!  ????

 

I've read the Help in the Index and tried to follow it.  Never had this problem before. 

Moderator
Posts: 719
Country: USA

Re: Unable to add members to Groups

What version of Act! is this occurring in? Does the same thing happen in the demo database?

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 33
Country: USA

Re: Unable to add members to Groups

Elise:  I'm running Act 2012 Pro

New Member
Posts: 33
Country: USA

Re: Unable to add members to Groups

Have you any idea what's preventing me from adding Contacts to Groups? Any help appreciated.

Also am getting error message. When I attempt to leave this Group and go to another, I get the message: Value cannot be null. Parameter name:criteria What the heck is that about?
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Unable to add members to Groups

[ Edited ]

 

Did you remember to download / install your spk1 / hotfix7?

do it here manually from the act download center - close act b4 installing updates.

http://act.com/support/downloads/sage-act-pro-2012/

 

Still have prob?

These two links will tell you how to resolve issue- cheers - FSBill

http://kb.swiftpage.com/app/answers/detail/a_id/24725/kw/Value%20cannot%20be%20null.%20Parameter%20n...

 

http://kb.swiftpage.com/app/answers/list/kw/Value%20cannot%20be%20null.%20Parameter%20name%3Acriteri...

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 33
Country: USA

Re: Unable to add members to Groups

Bill: Thanks much for your reply and advice. Two things; one, the download says it is not for this version of ACT!????
Two the General tab under Preferences does not have the option for me to turn of duplicates. Where can I find that option?
Thanks again!
New Member
Posts: 33
Country: USA

Re: Unable to add members to Groups

I found the "Unable Duplicate Checking" under the Admin tab. That seems to have solved my problem. Thanks.

How many of the other "patches" that are shown should I download?
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Unable to add members to Groups

[ Edited ]

Need more info please

Reference your ACT! / Help  / About and let me know what is your complete and full version info

such as Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6

 

When you manually download your updates, normally you would download and install the service pak1 item

then download / install the file for svcpak1 / hotfix 7?   or most recent hotfix item? see date ..  Smiley Happy

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html