01-19-2012 08:42 AM
I have a client with a server (just a stand alone file server this is not a domain) that hosts the ACT Pro 2011 database and three client workstations. After an issue with the ISP they were no longer able to connect to the database from the clients. We could open the database from the server but not from the clients. We would get a Database is Not Available error. We could browse to shares on the server. But when trying to browse to the database file on the server and open it directly we get the same error. I resolved the issue by changing the client DNS server to point to Google's DNS servers instead of using the automatic assignment that is the default. What is going on? Why would a change of DNS servers make any difference to a connection to the database on the local network? And if the internet goed down would this mean they could not open the database?
01-20-2012 08:24 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.