12-07-2016 11:44 AM
I am using ACT! 2012 Pro and the web site field is not working properly. The field is set as the URL Address field and a blue underlined web address is shown. When I move the mouse over the field it changes to a finger as if it would open a link. But instead it does not when I click on the web address. I have Explorer as my default web browser. There may be some issues between ACT and Explorer. If I cut and paste the field and put it in as the web page it works fine, but I would rather just click and go. I'm not sure what is the problem.
12-08-2016 04:46 AM
The URL field should open your default web browser when clicked.
Is the issue occurring on just one contact, or all contacts with URLs?
Has this feature recently stopped functioning, and has it ever worked in the past?
Could you try in another database to see if the problem persists, i.e. the demo database?
There may be some anti-virus software blocking Act! from opening websites. Check the following Knowledgebase article for exceptions which can be added to your anti-virus: http://kb.act.com/app/answers/detail/a_id/25125
12-08-2016 08:24 AM
Thank you for the reply. The issue is with all of the contacts. I tried the Demo database and had the same problem. I moved ACT to another computer a couple months ago and it has never worked on the new computer. I do not have any extra Anti-Virus software installed.
12-09-2016 02:06 AM
12-09-2016 08:47 AM
It looks like it might be something with explorer. I switched it to Google and it loaded. I need to use Explorer for work, so what do you think could cause this link issue?
12-09-2016 08:54 AM
02-16-2018 03:01 PM
The issue has come back again. Google Chrome is my default browser but when I click on the website from ACT it does nothing. It should open a tab in Chrome but its not working.