UPDATE ALERT: Sage ACT! 2011 SP1 Hot Fix 6 Is Now Available - Error Trying to Install

[markwoodburn@hotmai…]

Had error with Act Pro 2011

Had to uninstall and reinstall from DVD

Now trying to upgrade to latest version SP1 HF 6

Now have Sage ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2

Error installing ACTPro2011SP1_US_Update_HF1

Error: "An earlier version of Sage Act! has been detected. To install Sage Act! Pro 2011, uninstall your previous version and start this installation again."  

[gmartin · Accepted solution]

Please see your Private Notes  for a download link for the full 2011 SP1 HF1 installation files.

[gmartin · Accepted solution]

Please see your Private Notes  for a download link for the full 2011 SP1 HF1 installation files.

[markwoodburn@hotmai…]

Greg,

Per your instructions below, I am fully up to date on ACT Pro 2011 releases.

This may be caused by some install files from the previous install conflicting with the current install. The easiest way to resolve to is to uninstall ACT! via your control panel, reboot your computer, then reinstall using the full updated version. The reinstall should not take long as you are only installing ACT! and not the SQL Server. Here is the link to download ACT! 2011 Pro with SP1 and HF1 already applied. To get fully updated, just apply Hot Fix 6 after reinstalling the full version:

ACT! 2011 Pro SP HF1 (full version)

[download link removed - please contact support or request through Community if install file is needed]

ACT! 2011 SP1 Hot Fix 6

http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftw​areonline.cfg/php/enduser/std_adp.php?p_faqid=274...

For other users with the sames issues, please note that

> the ACT Pro 2011 SP1 HF1 is not the Update but the full SP1.

> it does required you to unistall your original DVD version (unlike other company's Services Packs).

Thanks again Greg.

[ghollister]

Mark,
Glad to hear you got the update installed. Just to clarify, the download file in the Knowledgebase article and in our download center is just the update and will normally install fine on top of your existing 2011 installation. In this case, the full install was provided due to the error you were experiencing. This issue is not typical of applying the service pack.

[markwoodburn@hotmai…]

Okay. Thanks.