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Trying to install v. 21

Tuned Listener
Posts: 56
Country: United States

Trying to install v. 21

I originally installed v. 19 on my windows 10 laptop. Because I bought that version close to the release of v. 20, I was upgraded to that version when it was released. I have updated the software each time I have received a syste message. No problems--until two days ago.

 

I installed v. 21 in response to a system message and email from Swiftpage. The program installed with no problems--except that it asked me for a serial number. I entered the one I have from my original order. Invalid. I chatted with Act support. They gave me a different serial number. Still invalid. They gave me a different number. Invalid.

 

The support person advised me to uninstall the application and reinstall. The installation failed. She told me it was because I had to pay for the upgrade to v. 21. Reluctaqntly, I paid the $229 and got a new serial number. I re-downloaded the installation file. Installation failed. She turned me over to a different technician, who logged into my system. After two hours of unsuccessfully trying to install Act, he told me he'd have to escalate. Could they call me at 9:00 the next day? Sure--except he told me it would be 9:00 eastern time (6:00AM my time). We arranged a call for 10:00 my time.

 

The new tech spent another two hours (these are actual numbers...I keep track) without being able to install the software. he told me the problem was with SQL Server and I should call Microsoft. Keep in mind that the program was working fine before the tech told me to uninstall it.

 

I called Microsoft. They told me they'd be happy to help me--for $495.00. That seems a bit steep to fix something that was broken by th Act technician.

 

I deleted every instance of SQL 2014 that I could find. Cleaned the registry of all SQL and Act7 instances. Tried to reinstall again. Got this error message:

 

act1.JPG

Then this one:

 

act2.JPG

I am at my wit's end--and the database on which my business depends is inaccessible.

 

Can any kind souls offer me some advice on how to get this software reinstalled?

 

Thanks,

Joe Parsons

 

 

Gold Contributor
Posts: 3,838
Country: United_Kingdom

Re: Trying to install v. 21

I had a similar issue recently, which may or may not be related.

 

Try creating a new Windows Administrator account and running the install again.

 

I had a situation where the Windows Admin account did not apparently have sufficient permissions to allow a new password to be created when SQL installed (which normally happens behind the scenes) when Act! installs SQL.

 

I don't have the full technical details as the problem was solved by Swiftpage support (UK)

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Employee
Posts: 8
Country: USA

Re: Trying to install v. 21

These errors most likely happened because there are still remnants of SQL 2008 installed or in registry.

Here's what I do to ensure it doesn't happen again:

-Reinstall your old version - Which will put 2008 SQL back on (and Act!)

-Reboot and ensure Act! working.

-Download and install Revo Uninstaller (free tool found via a simple google search)

-Run Revo Uninstaller

-Choose to uninstall Act!

-When it has completed the uninstall, and youre back in Revo, choose Moderate Scan and scan for leftover registry keys.

-Select ALL Keys shown and choose to delete them all. (you may have to do this twice- delete all keys shown!!!)

--Choose to uninstall MS SQL 2008

--When it has completed the uninstall, and youre back in Revo, choose Moderate Scan and scan for leftover registry keys.

--Select ALL Keys shown and choose to delete them all. (you may have to do this twice- delete all keys shown!!!)

 

Reboot your computer and install the new version of Act! (run the setup.exe as admin by right clicking the setup.exe icon in the act install folder and choose run as admin)

 

This works like a charm every time.

 

I hope it helps.