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Trouble with images displaying in email merge using template

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New Member
Posts: 4
Country: United States
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Trouble with images displaying in email merge using template

Hi, For some reason, when I create an email template (tpl file) and insert images, they do not display on the recipient's end. There are just squares with 'x' in the corner. I am inserting them as jpg files. What can I do to resolve this problem as my business is an art dealer and I rely heavily on the image content of my emails.

Thanks!


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Solution
Accepted by topic author emilys33
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

Emily,

 

It was a pleasure assisting you, glad we got it resolved. 

Regards, Bill

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html

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Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

I'm just guessing but have you tried using different image file formats such as;

html

png

bitmap

etc?

 

fsb

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 4
Country: United States

Re: Trouble with images displaying in email merge using template

Hi Bill, I've just been using jpgs, but they are all well under 100kb and even the images privded in the stock templates included with the ACT software do not display. Here's a bit more info if it helps, I do not use Outlook, I use Internet Mail as the E-mail system and I never had this problem in the previous version of ACT (2007). Thanks for any help you can give me. I am desperate to get timely information out to my clients asap.
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

need more info please

 

what version of act are you using now ?

sounds like you may have recently upgraded?

if yes ; to what version?

 

was this process ever working with the version of act!  you are using now?

what has changed since this process was last working?

 

is your web email account configured to send/rcv  in html or text format?  it must be ; html

 

is your recipients email account configured to send/receive emails as html or text  format ?  must be html

 

have you made any firewall or antivirus software changes ? 

 

has your client made any changes to their pc that could be the cause? 

does the problem occurr with all your clients or jsut the one?

 

you may send a test email to me if you wish to test that?  info@fillstaff.com

 

 fsb

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 4
Country: United States

Re: Trouble with images displaying in email merge using template

I am using ACT 2009

No, this process has not worked since I installed ACT 2009 in December.

Yes, my web email is set for html. I test it sending to myself and I am configured to receive html messages

 

I am on a new system with McAfee and I am firewalled. When I send the email with images from my regular email program, using Netscape, I receive the images without a problem.

 

The problem occurs with all of my clients.

I will send you the email now. Thank you very much!

 

Emily

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

[ Edited ]

Hello Emily, 

I did not receive your images in your test email you sent me.  nor were there any attachments  

I’m not a expert in this area but I think it may be related to you using

webmail

 and/or 

 possibly mcaffee? 

What is your regular email source ? 

Outlook 2007 ?  

 Does it work ?

 

There are still options

such as trying a different file format as I mention above for the images you send out

  Can you save your images as html or bitmap  or png  etc.. and try that..

 

Are you using microsoft internet explorer  for your browser  ?   hope so.   

have you checked your security settings in ie7 or ie8  ?

 

fsb

 

Message Edited by FillStaffBill on 02-08-2009 02:53 PM
Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 4
Country: United States

Re: Trouble with images displaying in email merge using template

It works fine with my regulare email (Netscape). I do not use microsoft outlook.
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

thats' all I can think of for now - sorry -

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Solution
Accepted by topic author emilys33
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Trouble with images displaying in email merge using template

Emily,

 

It was a pleasure assisting you, glad we got it resolved. 

Regards, Bill

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 3
Country: United States

Re: Trouble with images displaying in email merge using template

Wait a second! Where's the solution? I'm having the same problem! Was the solution found offline or via email between Bill and Emily??