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Trouble Unpacking a Remote Database

New Member
Posts: 2
Country: USA

Trouble Unpacking a Remote Database

Does anyone know how to deal with "The remote database cannot be unpacked because the password is invalid. Please retype the password"? I have already reviewed the knowledgebase article which says to re-create the remote and it didn't help.

 

The site has several ACT! 2007 Standard single-user versions. All are fine except this one machine. It is a Windows XP machine. We have installed and uninstalled. The user exists in the ACT master. I have created the remote database 3 different times and it says it creates successfully but as soon as I try to unpack it the error message pops up. There is no password on the database.

 

Does anyone have any ideas? I'd appreciate anything you have to share.

New Member
Posts: 23
Country: India

Re: Trouble Unpacking a Remote Database

Hi,

           Did you check the sync set? please check whether the user is added to the sync set for which you are trying to restore the RDB.

New Member
Posts: 2
Country: USA

Re: Trouble Unpacking a Remote Database

Thanks for your response. There is only one Sync Set and everyone and everything is included in it. Any other ideas?

 

Regards,

Judi