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Tracking Sales people

New Member
Posts: 6
Country: United States

Tracking Sales people

We have a small call center, each sales person calls leads, and those that request additional info need to be tracked as a contact and somehow noted as to who their sales person was, further upon receipt of additional info they are further transfered to a senior associate and that needs to be noted or tracked for that persons performance. I do not have a assigned feature in opportunities act 2006 premium

 

Bronze Contributor
Posts: 955
Country: Australia

Re: Tracking Sales people

If when you make the sales calls you do a record history this will record in history the lead tracking and then you could simply change the record manager of the opportunity when the senior associate takes over and you can then see the progress from there
Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.