01-05-2010 12:28 PM
No rhyme or reason. ACT 2010 will freeze with no warning. No functionality whatsoever. All other MS Office programs continue to operate fine.
Closing down ACT with task manager resolves the problem until it happens again. Appears to happen while working in other programs; and then when returning to the ACT screen, ACT is frozen. This happens several times per week.
Windows 7 Professional
ACT 2010 with Hot Fix 4
All MS Updates.
Operating on a new Lenovo T400s
Very little else on the PC.
And frankly ACT is my only problem.
I also have unresolved issue where ACT temporarily says, "Not Responding," when loading the program.
This occurs 1 in 5 times of loading ACT.
01-05-2010 02:13 PM
01-05-2010 02:29 PM
Your summary is correct. I have all the latest software including Norton.
- ACT 2010
- Companion Link for ACT
- Office 2007
- Windows 7 Professional
- Norton Firewall is managing Windows Security What is UAC?
- Office 2007
Norton does not appear to be affecting anything else.
If Norton is the problem; what firewal and virus program does ACT recommend?
Thanks for your reply.
01-05-2010 02:48 PM
I do not beleive that Sage advocates any particular AV program...
Try taking your PC off the network and disabling the AV/Internet Security and see if that helps; the fact that it affects nothing else is not telling and does not in any way indicate that it is an Act! issue per se. Firewall/Intrusion software cannot be all knowing regarding what is safe and what is not.
If that does not fix the issue, try disabling Companion Link - sometimes addons can cause issue with the Act! application if they are not fully up to snuff with your PC environment. Look to Companion Link or Act! support site for how to do this.
Windows User Access Control was introduced in Vista and it is often a problem for complex programs like Act!. It can be disabled in the User Accounts panel in Windows 7...
12-05-2011 01:36 PM
To: M. Scott Schaffernoth, ACC
Winnovative Technology Consulting, LLC
In post four your indicate it is not an ACt issue per se. I disagree. ACT is the only program that has this problem