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Total Freeze in ACT 2010

Tuned Listener
Posts: 9
Country: United States

Total Freeze in ACT 2010

No rhyme or reason.  ACT 2010 will freeze with no warning. No functionality whatsoever.  All other MS Office programs continue to operate fine.

Closing down ACT with task manager resolves the problem until it happens again.  Appears to happen while working in other programs; and then when returning to the ACT screen, ACT is frozen.  This happens several times per week.

Specs:

Windows 7 Professional

ACT 2010 with Hot Fix 4

All MS Updates.

 

Operating on a new Lenovo T400s

Very little else on the PC.

And frankly ACT is my only problem.

 

I also have unresolved issue where ACT temporarily says, "Not Responding," when loading the program.

This occurs 1 in 5 times of loading ACT.

 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Total Freeze in ACT 2010

So, you have Act! open, move to another application, come back to Act! and it is frozen?

 

What office version?

 

Could it be a firewall or Anti-Virus issue?

 

Do you have Win 7 UAC turned off?

Tuned Listener
Posts: 9
Country: United States

Re: Total Freeze in ACT 2010

Your summary is correct. I have all the latest software including Norton.

- ACT 2010

- Companion Link for ACT

- Office 2007

- Windows 7 Professional

- Norton Firewall is managing Windows Security  What is UAC?

- Office 2007

- iTunes

 

Norton does not appear to be affecting anything else.

If Norton is the problem; what firewal and virus program does ACT recommend?

 

Thanks for your reply.

 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Total Freeze in ACT 2010

I do not beleive that Sage advocates any particular AV program...

 

Try taking your PC off the network and disabling the AV/Internet Security and see if that helps;  the fact that it affects nothing else is not telling and does not in any way indicate that it is an Act! issue per se.  Firewall/Intrusion software cannot be all knowing regarding what is safe and what is not.

 

If that does not fix the issue, try disabling Companion Link - sometimes addons can cause issue with the Act! application if they are not fully up to snuff with your PC environment.  Look to Companion Link or Act! support site for how to do this.

 

Windows User Access Control was introduced in Vista and it is often a problem for complex programs like Act!.  It can be disabled in the User Accounts panel in Windows 7...

 

 

Tuned Listener
Posts: 9
Country: United States

Re: Total Freeze in ACT 2010

Thanks for your notes.

I will check out the User Access Control settings and keep you posted.

Since the problem is only a few times a week; disabling Norton is tough for now.

New Member
Posts: 1
Country: USA

Re: Total Freeze in ACT 2010

I am having the same problem although I have been using ACT for the last 2 months, the intermittant problem has really only started happening today.

New Member
Posts: 14
Country: USA

Re: Total Freeze in ACT 2010

To:   M. Scott Schaffernoth, ACC
Winnovative Technology Consulting, LLC
866.568.5123

 

In post four your indicate it is not an ACt issue per se.  I disagree.   ACT is the only program that has this problem

 

Any resolutions?

 

Joe