02-01-2010 07:17 AM
02-01-2010 08:13 AM
This is reported issue that is currently under investigation. The only workaround I have been to come up with at this time, is that you need to do the toolbar customization when you first open the program. If you open the program, then go to other screens besides the contact screen, then go to the contact view and attempt to customize the toolbar, this issue will occur. However, I have found that when you go directly to Tools/Customize/Menus & Toolbars when you first open ACT! after it opens to your contact view (without going to another screen), the issue does not occur. An update will be provided if the status changes or if an alternative work-around to this issue is identified. I apologize for any inconvenience this issue may cause.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.