We just noticed the latest Act! v16 SP1 and the two new feature upgrades (Lead Capture and Contact timeline) . I've double clicked on these files several times (act16sp1leadcapturefp1.exe and act16sp1timelinefp1.exe) and see no evidence they are installing. What is the problem? Customer has Business Care, but is it possible the software is not recognizing it? If so, wouldn't we get a message telling us we need Business Care?