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This error appears when I try to open an email or contact in ACT- exception from hresult:0*800a01a8

New Member
Posts: 1
Country: United States

This error appears when I try to open an email or contact in ACT- exception from hresult:0*800a01a8

Operating system- Vista Business

Microsoft Office 2007

 

Just updated act to V: 10.0.2

 

The above error pops up when I try to openan email or edit a contact. The popup box says ACT! in the upper left hand corner.

 

Any help would be appreciated

 

Moderator
Posts: 4,395
Country: USA

Re: This error appears when I try to open an email or contact in ACT- exception from hresult:0*800a01a8

Hello,

 

What version did you update from and was it working in that previous version?

 

Try manually deleting ACT! preferences and setup email integration again.

Go to the following location: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows 10\

 

Delete the following files if present:

preferencesBak.xml

preferencesBak3.xml

preferencesBak6.xml

preferencesBak9.xml

 

Open the Preferences folder and delete the following:

USpreferences206.xml

USpreferences206.xml.old