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This contact no longer exists in database

New Member
Posts: 4
Country: USA

This contact no longer exists in database

Hello,  I installed ACT! 2010 about 6 months ago.  Everything was great until it would not let me save groups or new contacts.  When I try to save a new contact act! Says "This contact no longer exists in data base".

 

When I try to do a new group it says "act! Failed to save the current group, would you like to reload group?"  then it deletes all the info I put in.

 

Any ideas?

 

Thanks,

 

Luke

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: This contact no longer exists in database

Hello Luke,

Welcome to the Act! Online Community!

 

Here is an article with 2 sets of steps for resolving this issue.  Unless you have been modifying your fields and field lengths, I recommend using the second step first: Perform Database Repair and Rebuild Procedures: Contact No Longer Exists

Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: This contact no longer exists in database

This did not seem to work.  I have tried both options but still get the same error....

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: This contact no longer exists in database

Try running the Tools > Database Maintenance > Check and Repair option.

This issue is generally database specific.  To help determine that it is or isn't database specific, open the Act Demo database and test with it.

 

 

Greg Martin
Sage
Nickel Super Contributor
Posts: 843
Country: United States

Re: This contact no longer exists in database

Have this issue with ACT! 2011...looking for solution

 

  • Creating a new contact error message – contact no longer exists in the database
  • Seems to be related to phone fields only – which don’t look or behave like phone fields on the new record screen
  • Performed check and repair
  • Performed actdiag check and repair and db fixes
  • Apparently no default field values in define fields
  • Turned off “is primary” for phone and fax fields…didn’t help
  • Tried other default layouts
  • Windows 7, ACT! 13.0.401 HF2 Pro
Rita Kogstad
RKA Associates
Stamford, CT
New Member
Posts: 1
Country: USA

Re: This contact no longer exists in database

did you ever resolve this contact no longer exists in the database message
New Member
Posts: 2
Country: USA

Re: This contact no longer exists in database

Having the same issue here.  Phone feild seems to be the culprit.  Since it is a phone feild i can not change the database feild lenghts.  Found work around but not a really viable 

Nickel Super Contributor
Posts: 843
Country: United States

Re: This contact no longer exists in database

The database had to be sent in for repair....

Rita Kogstad
RKA Associates
Stamford, CT
New Member
Posts: 1
Country: USA

Re: This contact no longer exists in database

Where did you send the database to get fixed - I still get the same message that this contact no longer exists