10-24-2008 10:35 AM
Prior to reinstalling my Vista Home Premium OS a couple of months ago, (a Microsoft Office issue that could not be resolved), I backed up my active Act! 10 databases, and along with several non-active Act! 10 database backups, copied hem to an external hard drive as well as a CD. I'd recently downloaded a big patch from Act! was installed, (service pack? - I don't remember), from which the active databases were backed up.
Today, needing to access information on one of the non-active databases, I attempted to Restore the database, but it failed.
"The file you are attempting to restore does not contain an Act! backup".
Looking into the zip file, I found an empty folder named "SuplementalAbruption", a "BackupStageManifest" file and another called "LIGWO". All of my other non-active zip files held similar files.
The active database backups, however, differ.
Inside of the zip is a folder called "drive", inside of which are a set of folders organized as i would find in Windows Explorer; "users", "Documents", "Act", "Act for Windows 10", "Databases", "Homefront-database files", and finally the folders i normaly would see in my Act! backup; templates, layouts, reportss and finally, "backup".
So where, in gawds name, are the rest of my files for the non-active databases?
While not currently in use, they contain critical information. Does this have something to do with the service pack I'd downloaded, and is now preventing act from seeing them? All of the non-active database backups were from Act 10, though made prior to the big service pack download.
I am now on ACT! by Sage 2008 (10.0) Version 10.0.3.182
Please help! ! !
10-24-2008 11:38 AM
The actual database files in ACT! 10 were in the zip in a folder: filename-database files\Backup
Although it might be different depending on the patch.
If the Backup folder isn't there, the ZIP maybe corrupt... there are some tools to repair ZIP files that may work depending on how it has become corrupt
How big is the ZIP file? Does it look big enough that there's more than those empty folders?
10-24-2008 12:24 PM
There is content, as the zip files range from 14MB to 82MB. Yet, when I extracted a 14 MB zip file, the resulting folder is sized at only 838 bytes !
I've used act for many years, with never a problem when it came to creating backups - then reimplementing them at a later date when needed. I'm at a loss here as to an explanation. Having lost my job in a recent merger, these contain market segment contact info I've developed, which will help me land my next posting. It would be a real loss to me to no longer have access to this data as I attempt to re-enter the market.
Any suggestions would be greatly appreciated.
10-24-2008 12:37 PM
Contact ACT! database repair via an ACC from www.act.com/acc or via http://www.act.com/support/databaseservices/databaserepair/
Depending on the problem, they may be able to help
10-24-2008 01:46 PM
The solution came from doing a "RESTORE AS", instead of selecting "RESTORE".
This, from the tech person I spoke to at CRM solutions in Denver.
(Don't you just love when it's the simplest solution?!?)
Thank you, nonetheless, for your help. I am relieved beyond belief, and hope that doing this process with the other DB's will conclude with similar results.
Patrick in Chicago.
P.S. I liked watching your women's swim team in the Olympics. They did great! (Of course, that Michael Phelps guy from the USA did a pretty good job of holding his own.) Thanks again, man.
10-24-2008 01:49 PM
Thanks for the info...I'll have to remember that
I've seen it say that the database wasn't from this machine and to use Restore_As. Might be something odd with that in 10.03
But also weird that you couldn't see the other files.
Glad it worked for you
07-20-2012 01:31 PM
I am having the same problem with all my zip files - I tried Restore As and that did not work. All that does is give me a 40-line error message starting with the omnious, Act.Data.Actdb.ActDbException: Cannot open backup device
Then I get an operating system error 2 (The system cannot find the specified file).
I have 6 years worth of data in these files - what could possiby be going on? Ihave restored database files in the past. Why should I be encountering this now?
07-24-2012 06:41 AM
07-26-2012 01:58 PM