Community
Showing results for 
Search instead for 
Do you mean 
Reply

The Act! address book service is not properly configured.

Copper Contributor
Posts: 13
Country: USA

The Act! address book service is not properly configured.

I have searched and been unable to find a real resolution to this issue. 

This is on a Windows 10 machine, running Office 2010, and Act! v18. 

Employee
Posts: 4
Country: USA

Re: The Act! address book service is not properly configured.

I get this error whenever I change the password for a user in my database. To resolve it I remove then reattach the database in the outlook address book. I used this article below.

 

Error: The Act! Address Book service is not properly configured

Copper Contributor
Posts: 13
Country: USA

Re: The Act! address book service is not properly configured.

This is a brand new db, and this is a brand new install. 

 

I have the DB on a server running on a VM. the user is just connecting to it.

 

I have checked network settings to ensure they dont turn off when the computer goes to sleep.

 

Very frustrating for a brand new install to get errors like this.

Employee
Posts: 4
Country: USA

Re: The Act! address book service is not properly configured.

Are you using Act! as a user on the server with Act! and Outlook installed?

Copper Contributor
Posts: 13
Country: USA

Re: The Act! address book service is not properly configured.

on the server, outlook is not installed. the user on the server is not the same user experiencing the issue. the user on the server is "admin" and the user experiencing the issue is "jay"

i did some customizations to the forms under the username "admin" on my local workstation. 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: The Act! address book service is not properly configured.

Hi nfuller,

When exactly are you getting the error?
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: The Act! address book service is not properly configured.

2 things if you have not tried them.

 

Run the ACT Outlook wizard and remove the database linked. Now add it back in.

 

In Outlook make sure the ACT address book can be seen in address books. If not there then add it.

Copper Contributor
Posts: 13
Country: USA

Re: The Act! address book service is not properly configured.

The user is receiving the error each morning when they turn on their computer and login to act!.
Copper Contributor
Posts: 13
Country: USA

Re: The Act! address book service is not properly configured.

I will try this now and let you know the results.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: The Act! address book service is not properly configured.

To me, it sounds like Outlook is giving this error because the ACT7 SQL instance has not yet started.

The easy way to check if this is the cause, is to stop Outlook opening on startup (if it is set to do so), Open Act, then after it's loaded, open Outlook. Does the error still occur?