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Templates not found

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New Member
Posts: 3
Country: United States
Accepted Solution

Templates not found

ACT! by Sage 2008 (10.0) Version 10.0.1.199.  Templates have disappeared from ACT WRITE drop down menu.  Only *.tpl files available and all my templates are *.adt.  Menu does not allow the adt files to show, though they exist at the appropriate place during a file search.  This issue did not exist the last time I tried to access these files, possibly several days to weeks ago.


Accepted Solutions
Solution
Accepted by topic author sdblouch
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Templates not found

You've changed your word processor preference setting to the ACT! word processor rather than Word. Check at Tools | Preferences | Communication.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

View solution in original post


All Replies
Solution
Accepted by topic author sdblouch
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Templates not found

You've changed your word processor preference setting to the ACT! word processor rather than Word. Check at Tools | Preferences | Communication.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 6
Country: USA

Re: Templates not found

All of my templates disappeared one day. The standard ones that came with the product and the ones I created a now gone.I did not change my preferred settings and checked to see that it is still set for Microsoft Word. How can I get them back. Or at least get one, so I can edit and easily create others. thanks!

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Templates not found

It sounds like you changed a path default.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129