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Templates Change name on synch

Copper Super Contributor
Posts: 122
Country: United Kingdom

Templates Change name on synch

We have modified quote.xlt on a remote machine - when this synchronises it adds a date/time stamp to this file - now the quote button in the opportunity list won't work until we rename the file - every time we synch it changes the name from quote to quote 2009-01-09 etc.xlt
We tried deleting this file and sorting this quote.xlt template on the master server and then synch - but again it renames the file

How can we end up with our new quote.xlt template with that name on all machines?

Thanks in advance

Andy
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Templates Change name on synch

Thank you for participating in the ACT! Community. Based on the information provided, your issue appears to be associated with a previously reported issue. An update will be provided if the status changes, or if an alternative work-around to this issue is identified. I apologize for any inconvenience this issue may cause.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 122
Country: United Kingdom

Re: Templates Change name on synch

where can we see this or track this?
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk
New Member
Posts: 2
Country: United States

Re: Templates Change name on synch

Did you ever receive a fix for your issue?
Moderator
Posts: 4,395
Country: USA

Re: Templates Change name on synch

The issue has been fixed in ACT! 2009 11.1 hotfix 1.

 

How to Download and Apply the ACT! by Sage 2009 (11.1) Hot Fix 1

New Member
Posts: 2
Country: United States

Re: Templates Change name on synch

I am using version 2008.  Any fix for it?
Copper Contributor
Posts: 61
Country: United States

Re: Templates Change name on synch

In has not been fixed for ACT Premium 2011, hotfix 6. All my files, templates, backup databases, all rename themselves with long date and time stamps. Any thoughts?