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Template issue - Templates will NOT print in colour!

New Member
Posts: 2
Country: United Kingdom

Template issue - Templates will NOT print in colour!

Hi

 

I have a networked version of Act! 2008 (10.0.3.182 Hotfix 1) which has been working fine.  We recently upgraded to Word 2007 and we have also go a bran new Canon colour copier printer in our new office.

 

I have several templates stet up with standard letters which all have a coloured logo and some photos in them.  They are merging fine and produce an onscreen document that is in colour but they will not print on the new copier printer in colour!  They do print but only in black and white.

 

I have had the copier comany engineers in and they are at a loss.  The machine works fine from a standard Word document and prints colour fine but will not print a document produced from an Act 2008 template in colour.

 

Anybody got any ideas why it won't work?  BTW the templates did print out in colour on our old laser printer.

 

We have tried both types of drives supplied with the machine but no joy.

 

Can anyone help??

 

Simon

Moderator
Posts: 4,395
Country: USA

Re: Template issue - Templates will NOT print in colour!

When printing the template, are the print options set to print in color?  Do you have another printer installed to see if the issue is printer specific?
New Member
Posts: 2
Country: United Kingdom

Re: Template issue - Templates will NOT print in colour!

No it is not printer specific its somthing to do with the template.  Interestingly it will print from the terminal server (Server 2008) and Act so it is not the printer.
Copper Super Contributor
Posts: 38
Country: Australia

Re: Template issue - Templates will NOT print in colour!

Were you able to print colour?
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients