10-03-2008 12:23 PM
One of our users is set to use WORD as the wp editor, and email through Outlook.
When they conduct a mailmerge in ACT!.
They get errors messages such as: changes have been made the affect the global template, normal.dotm.....The file is in use by another application or user (...templates\normal.dotm)
This did not happen until recently.
10-03-2008 04:29 PM
It's possible that your "normal" file has become corrupted.
I recommend you close all Office programs and then search for the Normal.dotm file. When you find it, you can delete it. When you open Word next, it will create a new Normal.dotm file. See if this corrects your problem. Be aware that if you had specific customizations to Word, they will be deleted when you delete the Normal.dotm file.