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Template error messages with mail merges

Tuned Listener
Posts: 40
Country: USA

Template error messages with mail merges

One of our users is set to use WORD as the wp editor, and email through Outlook.


When they conduct a mailmerge in ACT!.


They get errors messages such as: changes have been made the affect the global template, normal.dotm.....The file is in use by another application or user (...templates\normal.dotm)


This did not happen until recently.



Copper Elite Contributor
Posts: 108
Country: United States

Re: Template error messages with mail merges



It's possible that your "normal" file has become corrupted.


I recommend you close all Office programs and then search for the Normal.dotm file.  When you find it, you can delete it.  When you open Word next, it will create a new Normal.dotm file.  See if this corrects your problem.  Be aware that if you had specific customizations to Word, they will be deleted when you delete the Normal.dotm file.