10-28-2011 08:00 PM
I encountered a problem today where my task list has now disappeared and all entries in the calendar from July 1st on are gone. When I go into my contacts the Activities are still there. They just are not ending up in the Task List or in my calendar. When I create a new one in the Calendar or in the Task list it disappears - ends up in the contact but not on the calendar or in the task list.
I have done regular maintenance on the data base - re ran all the diagnostic tools.
Just for a few more details I am running Act 2009 (11.0) with all the updates. I have CompanionLink's DoubleLook installed to sync to my Microsoft Outlook/ Exchange account. All the appointments, calls, to-dos ... Are in the Outlook Calendar - just not found in the ACT! one. This is a new issue just started today.
From what I believe I have found on the forum I may have a corrupt task or activity. I went through and tried to erase then re enter all the tasks / activities. As fun and mind numbing as that was it did not help.
I guess my questions are:
Any recommendations or should I just send the database in for repair? Will upgrading to 2012 fix the issue through the upgrade?
10-29-2011 01:45 PM
It is probably something as simple as a filter. Right click in your task list and select Filter - make sure to check the users, the priorities and types. Brenda
10-29-2011 08:17 PM