05-22-2009 11:53 AM
I am having a problem with my local phone company advising what we need to do to setup our phone system to work with ACT for automatic dialing.
We are using ACT 9.0 with 5 computers on a pier to pier network BUT the act database is only on one of the computers - which I assume is fairly normal.
We use an NEC aspire phone system, which is connected to the network (so the phone system has it's own IP address)
We want each user to be able to dial directly from ACT, and also (ideally) to have popups on the screen for incoming calls.
The phone company THINKS we only need a TAPI 2 setup on the computer with the database - but they don't sound at all certain.
Can anyone shed any light on this subject.
One final "want" for us, is the ability to also track the number of outgoing calls from each computer. I am not sure if this is a part of ACT, a seperate program, or a part of the Phone system.
Many thanks for ANY responses.
05-22-2009 02:07 PM
05-22-2009 02:29 PM
Roy I'm not sure that helps me with the answer - does that mean the individual users PC's will have to have a phone connection or just the server?
When you refer to the windows dialer - there is, I am sure, a dialer on each pc and the server. Which are you referring to?
05-22-2009 03:43 PM
05-23-2009 02:49 PM
The ACT! dialer only works with the Windows native dialer.
You might have a look at itDial, which support many others.
At the bottom of the page there's a file called Phone.zip that you can give to the phone company to test it without them needing to install ACT!
05-25-2009 06:16 AM
OK to confirm I understand.
We do have to have a tapi connection on each computer, and that program formats the information from ACT in a certain way so it works with the windows dialer (or ITDIAL) on each computer.
The fact that we have an networked phone system does not affect the ACT or the windows dialer in any way.
Finally, are you guys aware of a system that counts the number of calls placed in a day - or logs the calls placed?
Thanks for all the help.
05-25-2009 07:27 AM
You have to have a TAPI driver on the PC, not connection.
ACT! does if you dial through it... or press ctrl-H after each call :-)