09-25-2018 04:01 PM
Using ACT! 2010, ACT! E-Mail (no Outlook), private database (on my machine), running Windows 10.
My ACT! email stopped working. If I send an email, nothing seems to happen after I hit send (email does not go into the Outbox, then Sent Items folders). After I hit send/receive, ACT! email says "Checking for new messages", then "Receiving message x of XX", then "Logging out", but the messages never go into the Inbox. And if you repeat the process, exactly the same thing happens. As more email accumulates, XX goes up, but it is never cleared.
Finally, in E-mail System Setup, Internet Mail, if you try to run "Test Connection", ACT! closes, and the ACT! E-mail window hangs.
I've tried un-installing ACT!, etc, with no luck.
Any suggestions would be appreciated very much.
09-25-2018 04:12 PM
09-26-2018 03:51 AM
You are probably right..... but on the otherhand, it's been working perfectly fine for the last year and a half. I'd like to know what the cause of the problem is.
Thanks for the reply.
09-26-2018 09:27 AM
09-26-2018 10:06 AM
Bruce, I have two suggestions...
1. Pass emails from Act! email to locally Installed Microsoft Office Outlook 2016 32Bit - The administration of emails through the PST file is more efficient and secure
2. Upgrade your current licenses from Act! 2010 to Act! V20.1
How to back up and restore an Act! database CLICK HERE
How to Back Up and Restore Your ACT! E-mail Database CLICK HERE
How to Backup and Restore Personal Files in ACT! CLICK HERE
DO NOT FORGET TO BACKUP YOUR DATABASE DAILY - and place a copy of that ZIP file in a USB memory or external disk for more security
in case your computer or server's hard drive is damaged
10-10-2018 03:13 PM
You're correct, but that is also an aspect of Act! 2010. It is recognized in v20.1, and we've completely changed how we connect to Outlook. It might be worth the experience to give it a try on both fronts.