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System deletes wrong contact is list view

New Member
Posts: 13
Country: Canada

System deletes wrong contact is list view

ACT 2009 (V11)

 

More than once when displaying multiple contacts in a list the contact I select to be deleted remains and the contact next on the list gets zapped. The first time I thought it was me.. the second time I now know it a bug.  

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: System deletes wrong contact is list view

[ Edited ]

Hello yourkard,
This is not a reported issue with ACT! 2009. Possible causes:
- Damaged ACT! preferences file. Follow the steps in the bottom half of this KB article to manually rebuild the preferences file:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

- Database issues. Does the same thing happen in the Demo database (ACT11Demo) or a new database? Try running maintenance from within ACT! (Tools > Database Maintenance > Check and Repair).

- If using Windows 7 or Windows Vista, disable User Account Control (UAC). For instructions, see the KB article below that applies to your operating system:

Windows Vista:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2022...

Windows 7:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2566...

Please note that ACT! 2009 is not supported on Windows 7.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.