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Syncronization Issue with V16

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Copper Contributor
Posts: 13
Country: USA
Accepted Solution

Syncronization Issue with V16

[ Edited ]

I have one user that is doing a sync with a remote database.  He is receiving changes and applying changes but there are some strange things happending, mainly the server does not reflect the correct last update date for the remote database.   We are runing act 16.0.291.0 Hot Fix 4 on a Windows 8 machine.   I would like the server to reflect the correct sync date.  Anybody got any ideas?

 

1)  When he syncs, the last update date on the server for the remote database does not change. 

 

2)  He gets a strange message - The main database you are synchronizing with and sending data to needs to transfer database modifications to your remote database.  These modifications require that your remote database be locked.  Do you want to continue?

 

3)  Sync log shows some strange records that don't appear for other users (underlined and italisized). 

[ Info | 5/19/2014 2:49:58 PM ]Message: Synchronization started.
[ Info | 5/19/2014 2:49:58 PM ]Message: Server object created.
[ Info | 5/19/2014 2:50:00 PM ]Message: Checking if schema changes are available for sync.
[ Info | 5/19/2014 2:50:06 PM ]Message: Server establishing synchronization with remote database: bill
[ Info | 5/19/2014 2:50:06 PM ]Message: Server generated remote sync session identifier: 90567f09-12d4-4f13-8cb5-a7fd573f2994:<bill>
[ Info | 5/19/2014 2:50:09 PM ]Message: Checking if data changes are available for sync.
[ Info | 5/19/2014 2:51:20 PM ]Message: Server initialized database send session: 109
[ Info | 5/19/2014 2:51:27 PM ]Message: Server initialized.
[ Info | 5/19/2014 2:51:48 PM ]Message: Synchronization completion done.
[ Info | 5/19/2014 2:51:48 PM ]Message: Synchronization has completed.
[ Info | 5/19/2014 2:51:48 PM ]Message: Items sent:
Total Records Synchronized - 0
Files - Attempted 0, Completed 0
Exceptions Occurred - 0

[ Info | 5/19/2014 2:51:48 PM ]Message: Items received:

[ Info | 5/19/2014 2:52:15 PM ]Message: Items received:
Activity - Added 3
Contact - Added 7, Updated 23
History - Added 131
Note - Added 4
Security - Added 4, Deleted 1, Updated 3
Sync - Added 10, Deleted 1
Total Records Synchronized - 187
Files - Attempted 0, Completed 0
Exceptions Occurred - 0

[ Info | 5/19/2014 2:52:15 PM ]Message: Items sent:
Total Records Synchronized - 0
Files - Attempted 0, Completed 0
Exceptions Occurred - 0


Accepted Solutions
Solution
Accepted by topic author pfeathers
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 13
Country: USA

Re: Syncronization Issue with V16

I ended up created a new remote database for the users.  The user  synced and so it seems to look ok. 

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All Replies
Solution
Accepted by topic author pfeathers
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 13
Country: USA

Re: Syncronization Issue with V16

I ended up created a new remote database for the users.  The user  synced and so it seems to look ok.