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Syncing Outlook Contacts

New Member
Posts: 3
Country: USA

Syncing Outlook Contacts

Using ACT PRO 17 and outlook 2010 on windows 10. Trying to sync Act and outlook. Did one way sync of act to outlook to create contacts in outlook. Then switched to 2 way sync for contacts. New Contacts in Act will go to outlook, but new contacts in outlook will not go to Act.

 

Calendar sync works fine.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Syncing Outlook Contacts

Hi there,

Please can you try the solution in the following Knowledgebase article:
http://kb.act.com/app/answers/detail/a_id/27105

Does the issue also occur on a new database with a couple of test contacts?
New Member
Posts: 3
Country: USA

Re: Syncing Outlook Contacts

Stopped sync

erased all outlook contacts

deleted metadata file (two)

closed and restarted outlook and Act

Synced one way Act to Outlook

All contacts showed up in outlook -Act and Outlook had same contacts

Re synced two way - Act and Outlook had same contacts

Added one new contact to outlook

re synced two way - New contact did not show up in Act

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Syncing Outlook Contacts

Can you confirm that this happens in a new database as well?

If it does, the next step would be to create a new Windows user, and set up a new, dummy Outlook profile and test the syncing again there.
New Member
Posts: 3
Country: USA

Re: Syncing Outlook Contacts

New database

Sync Act and outlook, checked add outlook contacts to act

No contacts were added to act

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Syncing Outlook Contacts

At this point, I'd recommend giving us a call and speaking to a technician in order to have a look at the issue in more detail.
Troubleshooting these particular issues can be a bit tricky over the forum.