08-11-2008 12:46 PM
It appears as if not all the data is synchronized correctly. I am using a remote database synching with the main database. I am not getting an error message.
It appears as if some contact information (Address for example) does not get synchronized. Sales opps and history no problem.
08-15-2008 10:53 AM
It is helpful if you can provide your ACT! version number, operating system, and any other details on what you were doing when the problem occured, so that our members can more easily assist you.
Try running database maitenance on both sides.
Database Rebuild and Repair Procedures
08-15-2008 11:05 AM
ACT! by Sage 2008 (10.0) Version 10.0.3.182, Hotfix 1
The main database runs on a SBS 2003. The remote database on Windows XP. I am not getting any error messages when synchronizing. Edit made on the main database by one of our staff people, after I synch my remote database I miss some data that did not get synchronized. I have this one contact (one that I am aware of) where the history and sales opps are looking fine - address information does not get synchronized.
09-26-2008 10:04 AM - edited 09-26-2008 10:04 AM
We are using ACT! by Sage 2008 (10.0) Version 10.0.3.182 with Windows XP version 5.1. We have done DB check and repair on the main database and all remote databases but the issue persists. As my other post says, it is happening with contacts pulled in through Address Grabber Standard 2008, but because of the reasons listed in my post I don't think that is the issue.
You have helped me before with other issues and I'm hoping you (or someone) can help me again!!
06-02-2012 12:49 PM
I am having a problem with missing data after SYNCH with 2 PCs also
BOTH PCs have the same version: ACT! by Sage Premium 2010 Version 184.108.40.206, Hot Fix 5
Master Dbase Win-7
Remote Dbase Win-Vista
the (complete) data shows up on the master, whereas some of the data (contacts) are missing on the remote.
I tried several times to create/recreate the remote Dbase - but it doesn't help.
Even though the complete (all) contacts are on the Master, the subscription list shows only the data on the remote.
I tried also several times to reset the subscription-list also - but it doesn't help either.
Maybe I need to reset the SQLserver?
Any help is appreciated. thanks.
06-04-2012 08:02 AM
Welcome to the Sage ACT! Online Community!
This sounds like an issue with the criteria you have created for the remote. If the desire was for all contacts to sync to the remote, did you create and select a sync set specifying 'All Contacts'?
06-04-2012 08:22 AM
hi Greg, thanks for getting back so quickly.
yes, I have created a NEW synchset with ALL contacts selected.
(the remote database is missing several hundred records).
thanks for any advise.
06-04-2012 12:20 PM
06-04-2012 01:42 PM
the master Dbase (synch role: publisher) has the complete contacts.
the remote Dbase (synch role: subscriber) is missing ~ 400 contacts.
when setting up SynchSet contacts = ALL contacts are there. (option ALL contacts selected).
however the subscriptionLIST on the master Dbase shows the number of contacts /status of the remote,
i.e. the subscriptionLIST already has the 400 contacts missing.
BOTH users (master and remote) are setup as Administrators.
06-04-2012 02:37 PM
following additional discovery:
adding NEW contact on the master (publisher), adds them on the remote (subsriber Dbase).
adding NEW contacts on the remote (subscriber), adds them also on the master (publisher) Dbase,
however contacts do NOT show up on the master (publisher) dbase if the record MANAGER is the remote (subsriber) user.
does this give any additional hint?